31 Retief Street, Potchefstroom

Crisis Line for Children

  • provide immediate assistance for children and adults concerned about the care and well-being of children.

The grant from the Department of Social Development enabled Childline North West to keep the 24 hours toll free line operational throughout the quarter under review.  The well-trained crisis counsellors manned the morning, afternoon and night shifts around the clock and counselled children and adults with concerns about children from all over the province of North West. During the period, 1 April 2019 and 31 March 2020 the automatic electronic data system recorded 8692 incoming calls on the toll-free line. Children all over the province are familiar with the Childline toll-free number and they know that they can receive immediate help whenever they are calling the crisis line.

The above-mentioned calls are recorded on the Childline national electronic data capturing system by the crisis counsellors. These types of cases are interrelated, if a child is neglected you will find that poverty or substance abuse is the main reasons behind it. The counsellors are trained continuously in order to handle these different types of cases.

A total of 337 serious cases were reported on the crisis line during the period under review. These 337 cases involved 562 children. Another 2641 “want-to-talk” calls were captures during the period.  Children, school educators, concerned community members and family members reported abuse and other children issues on the toll-free line.

The pie chart below shows the percentages of different categories of cases reported during the period under discussion. Neglect, abuse, poverty and substance abuse have the highest amount of calls coming in on the crisis line. Neglect is an increasing problem and most cases caregivers/parents are misusing the child support grant to buy alcohol. This problem is also reflecting in the increase of substance abuse in the pie chart.

 

Category of cases

The gender distribution table below shows the percentages of perpetrators for the time frame 1 April 2019 and 31 March 2020. The number of female perpetrators were higher compared to the number of male perpetrators since more children are staying with mothers as single parents. Absent fathers put a lot of financial strain and emotional stress on mothers to raise children on their own.          

Childline North West received calls from all over the North West province

Origin Of Calls

RACE OF VICTIMS
Age of victims during the period 1 April 2019 and 31 March 2020
  • 39% of the victims were under the age of 10 years.
  • 24% of the victims of abuse are in the 13 to 15 years age group

Serious cases are referred to other stakeholders when necessary, government departments such as Department of Social Development, Department of Health, SAPS and also other non-profit organisations.

REFERRALS OF SERIOUS CASES TO STAKEHOLDERS

Department of Social Development

Brits 14
Delareyville 6
Klerksdorp 13
Koster 1
Lichtenburg 5
Moretele 2
Madikwe 1
Mahikeng 6
Madibogo 2
Mogwase 7
Potchefstroom 14
Pomfret 1
Rustenburg 14
Schweizer Reneke 1
Taung 4
Vryburg 4
Ventersdorp 1
Wolmaransstad 3
Zeerust 10
TOTAL 109

Dept. of Education

Mahikeng 2
Rustenburg 2
Provincial 1
TOTAL 5

SAVF

Klerksdorp 2
Potchefstroom 7
Rustenburg 1
TOTAL 10

RATA

Potchefstroom 4
Rustenburg 3
TOTAL 7

FCS Unit

Klerksdorp 1
Mahikeng 2
Mogwase 1
Potchefstroom 1
Pudimoe 2
Rustenburg 3
Taung 1
Vryburg 1
Zeerust 3
TOTAL 15

NG Welsyn

Potchefstroom 3
TOTAL 3

SAPS

Ikageng, Potchefstroom 3
Jouberton, Klerksdorp 2
Kanana, Orkney 1
Klerksdorp 1
Rustenburg 1
Mahikeng 2
Zeerust 1
TOTAL 11

Mental Health

Potchefstroom 1
Klerksdorp 2
TOTAL 3

Child Welfare

Orkney 2
Potchefstroom 5
TOTAL 7

Other

Childline Gauteng 12
Childline Free State 5
Childline Mpumalanga 1
Childline Western Cape 2
Childline SA 1
TOTAL 21

191 TOTAL AMOUNT OF CASES REFERRED TO STAKEHOLDERS

119 TOTAL NUMBER OF CASES REFERRED TO CHILDLINE NORTH WEST SOCIAL

Some cases were referred to more than one stakeholder, for instance to a social worker in the child’s geographical area as well as to the FCS unit

The rest of the cases could be solved by the crisis counsellor and crisis line manager and did not need to be referred.