31 Retief Street, Potchefstroom

Therapeutic services

Services rendered


Childline North West provides services and programmes that contribute towards the physical and psychological well-being and development of children and their families in Potchefstroom, Stilfontein, Orkney, Klerksdorp and Mahikeng.


The therapeutic element of Childline North West’s services is rendered by three social workers and one social auxiliary worker in the Potchefstroom office, and one social worker in the Mahikeng office.   These services include:


  • Trauma counselling to children who are victims of abuse
  • Bereavement therapy
  • Behaviour modification
  • Parental guidance
  • Assistance to clients with a lack of ID Documents/birth certificates and/or application for grants. This enables parents or caregivers to apply for social grants to assist where there is poverty.
  • Temporary material assistance for example food parcels, blankets and clothing.
  • Referring clients (outside the scope of Childline’s services) to other stakeholders and service providers.


The social workers added value and have a significant impact within the communities they serve.

Impact of services rendered

During the period of 1 April 2019 to 31 March 2020 the Childline social workers attended to 498 cases. The social workers visited the children at school and at their homes. This enabled them to work with the children in their environment and to provide the necessary therapy and empower them to manage their lives to the best of their ability in their environment, with the necessary support.


By doing therapy in a manner that is age appropriate and relevant to the child’s specific problem/s the social workers equip the children with skills to deal with the problems they experience.  The social workers observe change and growth in these children’s lives. 


The social workers also assist parents or caregivers with parenting skills to empower them to better the children’s living environment and to set a better example. Changes in parenting skills and behaviour are observabl

Area of implementation of therapeutic services
Total number of cases attended to during the period
New cases received during the period
Cases closed during the period
Total number of children attended to during the period
Total number of adults attended to during the period
Contact sessions between social workers and clients during the period: Children
Contact sessions between social workers and clients during the period: Adults